Frequently Asked Questions

Adaptrix is an AI-powered Business Intelligence platform that transforms data into actionable insights in minutes, not months. Built on enterprise-grade cloud-native infrastructure with a layered AI architecture, we deliver zero recurring AI costs while providing automated KPI discovery, conversational analytics, and GDPR-native compliance. No data scientists required.

Unlike traditional BI tools that require weeks of manual configuration, Adaptrix eliminates setup entirely with intelligent automation. Our Full-Stack Agentic Suite features automated KPI discovery, semantic data understanding, and zero recurring AI costs (€60,000-600,000 annual savings vs cloud alternatives). We go from raw data to insights in minutes with no manual data modeling required.

Adaptrix includes conversational analytics with natural language queries, automated anomaly detection, forecasting, root cause analysis with SHAP, multi-agent AI coordination (specialised agents), vector database for document analysis, auto-built knowledge graph for relationship analysis, and advanced data science capabilities including explainable driver attribution and ML clustering.

Adaptrix supports 39 enterprise data connectors including PostgreSQL, MySQL, MongoDB, Snowflake, BigQuery, S3, Redshift, SQL Server, Oracle, Salesforce, HubSpot, and SAP. Enterprise plans include custom connector development for proprietary systems.

Yes! Our free Demo plan provides 3-5 curated mock datasets across Healthcare, Retail, and Fintech industries. You can explore the full platform with conversational analytics, auto KPI discovery preview, and complete visualization suite without connecting real data sources.

Yes! All plans include query federation, allowing you to run natural language queries across multiple data sources simultaneously without manual data integration. Our system automatically handles cross-database joins and aggregations.

We offer five plans: Demo (Free) with curated mock data for 1 user; Startup (€2,500/month) with 10 connectors for up to 25 users and 1TB processing; Professional (custom pricing) with 39 connectors for up to 50 users and 10TB processing; Enterprise (custom pricing) with unlimited users and 50TB processing; and Enterprise Plus (custom pricing) with up to 200TB processing — on-premise deployment is on the Enterprise Plus roadmap.

While we do not offer a traditional free trial for production plans, our Demo plan provides free access to the full platform with curated mock datasets. For production deployments, we offer live sessions where our team walks you through the platform with your actual use case requirements.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle. When upgrading, you gain immediate access to new features. When downgrading, you retain current features until the next billing period.

Based on our TCO model for a typical mid-market deployment, Adaptrix delivers up to 90% TCO reduction and around EUR 684K savings over 3 years compared to per-query cloud alternatives, with a modelled payback period of 2-5 months. Zero recurring AI costs — self-hosted open models with no per-query AI fees — avoid EUR 60,000-600,000 in annual spend, automated KPI discovery eliminates weeks of manual data modeling, and GDPR-native compliance reduces compliance overhead and risk. Assumptions are documented in our ROI calculator.

No! Enterprise Plus plans include a layered AI architecture that is fully self-hosted, delivering €0/month in recurring AI costs compared to €5,000-50,000/month with cloud-based competitors. All other plans include AI processing costs in the subscription price.

Yes! Our Enterprise and Enterprise Plus plans are fully customizable to meet your organization's specific needs. We offer flexible pricing based on data volume, user count, deployment requirements, and feature needs. Contact our sales team to discuss custom solutions.

Unlike traditional BI platforms that take months, Adaptrix implementation typically takes days to weeks. Startup plan: 1-3 days for initial setup and connector configuration. Professional: 1-2 weeks including data science suite configuration. Enterprise: 2-4 weeks for multi-region deployment. Enterprise Plus: custom timelines for advanced configurations.

No infrastructure is required on your end - we handle everything on Adaptrix's own sovereign EU infrastructure, so your data never goes to a third-party AI. On-premise and air-gapped deployment are planned for Enterprise Plus.

No! Adaptrix is designed for business users with no data science or SQL expertise required. Our conversational analytics allows you to ask questions in natural language. Automated KPI discovery eliminates manual data modeling. The platform learns your data structure automatically. Technical administrators are only needed for initial connector setup.

Yes! We provide migration assistance for all paid plans. Our team helps with connector configuration to replace existing data sources, dashboard recreation using our interactive dashboard builder (Enterprise plans), and training sessions to ensure smooth adoption. Professional services are included with Enterprise Plus for complex migrations.

Our automated KPI discovery analyzes your data structure, relationships, and business context to identify meaningful metrics automatically. Startup/Professional plans: KPIs discovered within 48 hours of connecting data sources. Enterprise plans: Real-time KPI discovery as new data sources are added. The system continuously learns and suggests new KPIs as your data evolves.

Adaptrix integrates with 39 data sources (Professional plan) and all major sources plus custom development (Enterprise plans). This includes databases (PostgreSQL, MySQL, MongoDB, Snowflake, BigQuery), cloud storage (S3, Azure Blob, Google Drive), CRM systems (Salesforce, HubSpot, Dynamics), and ERP systems (SAP, Oracle, NetSuite).

Yes! Enterprise and Enterprise Plus plans include custom connector development for proprietary systems. Our engineering team builds, tests, and maintains custom connectors to meet your specific integration requirements.

Yes! Enterprise plans include REST API and webhooks with standard rate limits. Enterprise Plus includes REST + GraphQL APIs, streaming API, unlimited API calls, and no rate limits for maximum integration flexibility.

Yes! Enterprise Plus plans include white-label options, API access for embedding analytics, custom branding, and iframe embedding support. You can integrate Adaptrix insights directly into your application.

All paid plans (Startup and above) include SSO authentication supporting SAML 2.0, OAuth 2.0, OpenID Connect, and integration with Azure AD, Google Workspace, Okta, and other enterprise identity providers.

Yes! All paid plans include full GDPR compliance with 6 automated checkpoints on every query, automatic detection of 9 PII types, k-anonymity guarantee to prevent re-identification, automated consent management, and data deletion capabilities. We are GDPR-native by design, not retrofitted.

We are pursuing SOC 2 Type II and ISO 27001 — both on the roadmap (ISO 27001 targeted Q4 2026) — and are GDPR-native today. Our platform also supports your EU AI Act obligations through explainable, audit-ready answers. Our security practices undergo regular third-party audits.

Cloud deployments: Your data is processed in dedicated private cloud instances (not multi-tenant) in EU or US regions based on your preference, and never goes to a third-party AI. On-premise and air-gapped deployment are planned for Enterprise Plus.

We employ encryption at rest (AES-256) and in transit (TLS 1.3), automated PII detection on every query, role-based access control (RBAC), audit logging of all data access, and regular security penetration testing. Enterprise plans add enhanced security architecture with query validation and graceful failure handling.

Air-gapped deployment is planned for Enterprise Plus, aimed at government, defense, and highly regulated industries requiring complete network isolation. Today, Adaptrix runs fully self-hosted on its own sovereign EU infrastructure with no external AI API calls — your data never goes to a third-party AI.

Yes. Adaptrix is GDPR-native by design and runs self-hosted open models on its own sovereign EU infrastructure, so your data never goes to a third-party AI. Every answer ships with an audit trace and SHAP-based explainability that support your EU AI Act transparency and record-keeping obligations, backed by encryption at rest and in transit, comprehensive audit logging, and role-based access controls.

Support varies by plan: Startup includes email support with best-effort response; Professional includes business hours support with 4-hour response SLA; Enterprise includes 24/7 support with 1-hour response SLA plus dedicated account manager; Enterprise Plus includes 24/7 support with custom SLA, dedicated Customer Success Manager, and included professional services.

Yes! All paid plans include initial onboarding training. Professional plans and above receive ongoing training sessions. Enterprise Plus includes comprehensive training programs: administrator training, end-user workshops, custom training materials, and quarterly training updates.

Cloud deployments: 99.9% uptime SLA for all paid plans (43 minutes maximum downtime per month). Enterprise multi-region: 99.95% uptime with automatic failover. Enterprise Plus: custom SLAs based on your requirements.

Contact support through your dedicated support portal, email support, live chat (Professional and above), or phone support (Enterprise and above). We also provide comprehensive documentation, video tutorials, and a knowledge base for self-service support.

Yes! All customers can submit feature requests through our product feedback portal. Enterprise customers receive priority consideration for feature requests. Enterprise Plus customers can request custom features and workflows, which are included in professional services.