Privacy Policy

At Adaptrix ("we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business intelligence platform and services.

1. Information We Collect

Information You Provide

• •Account Information: Name, email address, company name, job title
• •Payment Information: Billing address, payment method (processed securely via Stripe)
• •Business Data: Data you upload or connect to analyze within Adaptrix
• •Communications: Support tickets, feedback, survey responses

Information Automatically Collected

• •Usage Data: Features used, queries run, dashboards created
• •Device Information: IP address, browser type, operating system
• •Cookies: Session management and preference storage

2. How We Use Your Information

3. Information Sharing

We may share information with:

• •Service Providers: Trusted partners who help us operate (e.g., AWS for hosting, Stripe for payments)
• •Your Organization: With other users in your company account as per your settings
• •Legal Requirements: When required by law or to protect rights and safety
• •Business Transfers: In connection with a merger or acquisition (with notice)

4. Data Security

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• •Account Data: Active for duration of subscription plus 90 days
• •Business Data: Deleted within 30 days of account termination
• •Legal Records: As required by applicable laws (typically 7 years)
• •Anonymized Data: May be retained indefinitely for analytics

7. International Data Transfers

Adaptrix operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• •EU-US Data Privacy Framework participation
• •Standard Contractual Clauses for international transfers
• •Data localization options for Enterprise customers

8. Children's Privacy

Adaptrix is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected information from a person under 18, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• •Posting the new Privacy Policy on this page
• •Updating the "Last Updated" date
• •Sending email notification for material changes